December Competition Terms and conditions


Please read these terms carefully before entering the DUO Clinic prize draw.

By entering this prize draw, you agree to the terms below. Please read them carefully.

 

1. Who Can Enter

• You must be 18 or over.

• One entry per person. Duplicate or fake accounts will not be counted.

• DUO staff, contractors and their immediate households cannot take part.

 

2. Competition Dates

• The competition runs from 10:00am on 1 December 2025 until midnight on 22 December 2025.

• Entries submitted outside this timeframe will not be accepted.

 

3. How to Take Part

• Your entry becomes valid only when all required actions on the giveaway post have been completed in full.

• Entrants must Like, comment and Share, or Repost the giveaway post, and follow the DUO Clinic Instagram account.

• All steps must be completed from a genuine, public Instagram account.

• No purchase is required.

 

4. What You Can Win

One winner will receive:

• £500 DUO treatment voucher

• DUO gift set

• Bottle of bubbly

Prizes are non-refundable, non-transferable and cannot be exchanged for cash.

The voucher may be used by the winner or gifted to one nominated individual.

The prize cannot be split between multiple people.

 

5. Using the Voucher

• The voucher is valid for use from 1 February until 31 March 2026.

• It must be redeemed within this period. No extensions or replacements will be offered.

• Can be used towards any eligible medically led DUO treatment following consultation.

• If the chosen treatment exceeds £500, the winner or nominated recipient must pay the difference.

• The voucher cannot be used against any activity linked to competition entry.

 

6. Choosing the Winner

• One winner will be selected at random after the competition closes.

• The winner will be contacted privately by email, phone or direct message on Instagram.

• The winner must confirm acceptance within 24 hours.

• If no confirmation is received within 24 hours, another winner will be selected at random.

• DUO’s decision is final.

 

7. Treatment Checks

• All treatments require a full medical consultation.

• If the chosen treatment is not suitable, safe alternatives will be offered.

• DUO reserves the right to refuse treatment if clinically inappropriate.

 

8. Personal Data

• Personal data is handled in line with DUO Clinic’s Privacy Policy.

• Information is used only to administer the competition and manage any necessary bookings.

• Data will not be shared with third parties unless required by law.

 

9. Changes to the Competition

• DUO Clinic may amend, suspend or cancel the competition if circumstances beyond its control require it.

• Any updates will be shared via DUO’s official channels.

 

10. Legal Information

• These terms are governed by the laws of England and Wales.

• Any disputes will be handled by the English courts.

Our Terms & Conditions

At our clinic, we pride ourselves on delivering exceptional care in a calm, professional, and welcoming environment. To ensure that every patient enjoys the best experience possible, please take a moment to read our Terms & Conditions.

These policies are in place to maintain fairness, safety, and consistency for all of our patients and also to protect our staff.

 

 
Booking Deposits & Consultation Fees

• A deposit or consultation fee is required at the time of booking.

• All deposits and consultation fees are non-refundable under any circumstances.

• Cancellations or reschedules must be made with at least 72 hours’ notice.

• Late cancellations or reschedules within 72 hours will result in loss of deposit.

• One reschedule is permitted only, and must be rebooked within 6-8 weeks of the original date.

• Consultation fees are valid for 12 weeks and may be used towards treatments only (not products).

 

 
Late Arrivals

To ensure smooth running of the clinic:

• Patients arriving more than 10 minutes late may have their treatment refused, and deposits will be forfeited.

• This helps us avoid delays for other patients and ensures you receive the full time and attention required.

 
Age Policy

• Treatments are available exclusively to patients aged 18 and over.

 
No Child Policy

• Our clinic is a professional, clinical setting and is not suitable for children.

• We kindly ask that children are not brought to appointments, ensuring a safe and relaxing experience for all patients.

 
Gift Vouchers

• Gift vouchers are valid for 6 months from the date of purchase and cannot be extended.
• They cannot be exchanged for cash or used towards product purchases.

 
Deposits & Transfers

• Deposits are non-transferable between patients.

• Deposits cannot be redeemed against skincare products or retail items.

 
Medical History & Suitability

• Patients must disclose all relevant medical history, medications, and conditions prior to treatment.

• We reserve the right to refuse treatment if we believe it is unsafe or unsuitable.

 
Treatment Results Disclaimer

• While we always strive for the best outcomes, results vary between individuals and cannot be guaranteed.

• Some treatments may require multiple sessions for optimal results, which will be discussed at consultation.

 
Photography & Record Keeping

• Clinical photographs may be taken for medical documentation purposes.

• All images are confidential unless explicit written consent is given for marketing use.

 
Payment Policy

• All treatments must be paid for in full on the day of your appointment.

• We accept: Cash and all cards. Valid gift vouchers.

 
Aftercare Compliance

• Aftercare instructions will be provided following your treatment.

• We cannot be held responsible for adverse outcomes where aftercare advice has not been followed.

 
Clinic Etiquette

• We ask all patients to be respectful towards staff and other patients.

• Abusive or inappropriate behaviour will not be tolerated.

 
Our Right to Refuse Treatment

• We reserve the right to decline or postpone treatment if it is deemed unsafe, unsuitable, or not in your best interest.

 
Why These Policies Matter

These guidelines ensure we can provide a safe, fair, and professional service for all patients. By booking an appointment, you confirm that you agree to these Terms & Conditions.

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