Treat someone special with the DUO Clinic gift vouchers – ideal for birthdays, celebrations, or simply showing you care.
Redeemable against any of our nurse-led aesthetic treatments, each voucher gives your loved one access to personalised, expert care with natural-looking, long-lasting results.
At our clinic, we pride ourselves on delivering exceptional care in a calm, professional, and welcoming environment. To ensure that every patient enjoys the best experience possible, please take a moment to read our Terms & Conditions.
These policies are in place to maintain fairness, safety, and consistency for all of our patients and also to protect our staff.
• A deposit or consultation fee is required at the time of booking.
• All deposits and consultation fees are non-refundable under any circumstances.
• Cancellations or reschedules must be made with at least 72 hours’ notice.
• Late cancellations or reschedules within 72 hours will result in loss of deposit.
• One reschedule is permitted only, and must be rebooked within 6-8 weeks of the original date.
• Consultation fees are valid for 12 weeks and may be used towards treatments only (not products).
To ensure smooth running of the clinic:
• Patients arriving more than 10 minutes late may have their treatment refused, and deposits will be forfeited.
• This helps us avoid delays for other patients and ensures you receive the full time and attention required.
• Treatments are available exclusively to patients aged 18 and over.
• Our clinic is a professional, clinical setting and is not suitable for children.
• We kindly ask that children are not brought to appointments, ensuring a safe and relaxing experience for all patients.
• Gift vouchers are valid for 6 months from the date of purchase and cannot be extended.
• They cannot be exchanged for cash or used towards product purchases.
• Deposits are non-transferable between patients.
• Deposits cannot be redeemed against skincare products or retail items.
• Patients must disclose all relevant medical history, medications, and conditions prior to treatment.
• We reserve the right to refuse treatment if we believe it is unsafe or unsuitable.
• While we always strive for the best outcomes, results vary between individuals and cannot be guaranteed.
• Some treatments may require multiple sessions for optimal results, which will be discussed at consultation.
• Clinical photographs may be taken for medical documentation purposes.
• All images are confidential unless explicit written consent is given for marketing use.
• All treatments must be paid for in full on the day of your appointment.
• We accept: Cash and all cards. Valid gift vouchers.
• Aftercare instructions will be provided following your treatment.
• We cannot be held responsible for adverse outcomes where aftercare advice has not been followed.
• We ask all patients to be respectful towards staff and other patients.
• Abusive or inappropriate behaviour will not be tolerated.
• We reserve the right to decline or postpone treatment if it is deemed unsafe, unsuitable, or not in your best interest.
These guidelines ensure we can provide a safe, fair, and professional service for all patients. By booking an appointment, you confirm that you agree to these Terms & Conditions.
