At DUO Clinic, we ensure each patient receives tailored care for the best possible results. Since April 2017, our Medical Director, Hayley, has been dedicated to providing high-quality treatments in a safe, private, and welcoming environment, earning a reputation for being trusted, compassionate, and reliable.
Our team is committed to ongoing education and advanced training, enabling us to offer the safest and most effective treatments on the market to you. We only use FDA-approved, premium-quality products, reflecting our dedicated commitment to excellence and patient safety.
Above all, Duo Clinic want every patient who walks through our doors to have a bespoke experience. We take immense pride in fostering an atmosphere where everyone feels genuinely welcomed and valued, inclusivity is important to us.
Above all, we care. We care about you, your results and your experience as a whole.
Feel free to contact us about anything on hello@duoclinic.co.uk or 01268 772228.
At our clinic, we pride ourselves on delivering exceptional care in a calm, professional, and welcoming environment. To ensure that every patient enjoys the best experience possible, please take a moment to read our Terms & Conditions.
These policies are in place to maintain fairness, safety, and consistency for all of our patients and also to protect our staff.
• A deposit or consultation fee is required at the time of booking.
• All deposits and consultation fees are non-refundable under any circumstances.
• Cancellations or reschedules must be made with at least 72 hours’ notice.
• Late cancellations or reschedules within 72 hours will result in loss of deposit.
• One reschedule is permitted only, and must be rebooked within 6-8 weeks of the original date.
• Consultation fees are valid for 12 weeks and may be used towards treatments only (not products).
To ensure smooth running of the clinic:
• Patients arriving more than 10 minutes late may have their treatment refused, and deposits will be forfeited.
• This helps us avoid delays for other patients and ensures you receive the full time and attention required.
• Treatments are available exclusively to patients aged 18 and over.
• Our clinic is a professional, clinical setting and is not suitable for children.
• We kindly ask that children are not brought to appointments, ensuring a safe and relaxing experience for all patients.
• Gift vouchers are valid for 6 months from the date of purchase and cannot be extended.
• They cannot be exchanged for cash or used towards product purchases.
• Deposits are non-transferable between patients.
• Deposits cannot be redeemed against skincare products or retail items.
• Patients must disclose all relevant medical history, medications, and conditions prior to treatment.
• We reserve the right to refuse treatment if we believe it is unsafe or unsuitable.
• While we always strive for the best outcomes, results vary between individuals and cannot be guaranteed.
• Some treatments may require multiple sessions for optimal results, which will be discussed at consultation.
• Clinical photographs may be taken for medical documentation purposes.
• All images are confidential unless explicit written consent is given for marketing use.
• All treatments must be paid for in full on the day of your appointment.
• We accept: Cash and all cards. Valid gift vouchers.
• Aftercare instructions will be provided following your treatment.
• We cannot be held responsible for adverse outcomes where aftercare advice has not been followed.
• We ask all patients to be respectful towards staff and other patients.
• Abusive or inappropriate behaviour will not be tolerated.
• We reserve the right to decline or postpone treatment if it is deemed unsafe, unsuitable, or not in your best interest.
These guidelines ensure we can provide a safe, fair, and professional service for all patients. By booking an appointment, you confirm that you agree to these Terms & Conditions.
